Privacy Policy

Last Updated: September 9, 2024

At 1Voice, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (the “Site”) or use our AI Voice Assistant services (the “Services”). By accessing our Site or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Contact Information: Name, email address, phone number, or other details you provide when contacting us, signing up for a demo, or subscribing to our Services.
Account Information: If you create an account, we may collect your username, password, and billing information.
Communication Data: Recordings, transcripts, or metadata from interactions with our AI Voice Assistant, including voice inputs and responses.

b. Non-Personal Information

Usage Data: Information about how you interact with our Site or Services, such as IP address, browser type, device information, pages visited, and time spent on the Site.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and personalize content.

c. Third-Party Data

Data received from third-party services (e.g., payment processors or analytics providers) when you engage with our Services.

2. How We Use Your Information

We use your information to:

Provide, operate, and improve our Site and Services, including the AI Voice Assistant’s functionality.
Respond to inquiries, provide customer support, and schedule demos.
Process payments and manage subscriptions.
Analyze usage patterns to enhance user experience and optimize our Services.
Send marketing communications, such as newsletters or updates, if you opt in (you can unsubscribe at any time).
Comply with legal obligations and protect our rights.

3. AI Voice Assistant Data

Our AI Voice Assistant processes voice inputs to deliver personalized responses. We may:

Store and analyze voice recordings or transcripts to improve the AI’s performance and accuracy.
Use anonymized data to train our AI models, ensuring no personally identifiable information is included.
Retain communication data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

You can request deletion of your voice data by contacting us at support@1voice.ai.

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

Service Providers: Third-party vendors who assist with hosting, payment processing, analytics, or customer support (e.g., WordPress hosting providers, payment gateways).
Legal Compliance: Authorities or regulators when required by law or to protect our rights.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to a successor entity.

5. Cookies and Tracking Technologies

We use cookies to:

Ensure the Site functions properly.
Analyze traffic and user behavior.
Personalize content and ads.

You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

6. Data Security

We implement reasonable security measures, such as encryption and secure servers, to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights under laws like GDPR or CCPA:

Access: Request a copy of your personal data.
Correction: Update inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal obligations.
Opt-Out: Opt out of marketing communications or data processing for certain purposes.
Data Portability: Receive your data in a structured, commonly used format.

To exercise these rights, contact us at support@1voice.ai.

8. International Data Transfers

Our Services are hosted in the United States. If you are located outside the U.S., your data may be transferred to and processed in the U.S., where data protection laws may differ. We take steps to ensure compliance with applicable regulations, such as GDPR for EU residents.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our Site and Services are not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Site or via email. The “Last Updated” date at the top indicates the latest version.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

1Voice
Email: support@1voice.ai

13. Cookie Policy

Our Site uses cookies to enhance your experience. Cookies are small files stored on your device. We use:

Essential Cookies: Necessary for Site functionality.
Analytics Cookies: To track usage and improve performance.
Marketing Cookies: To deliver personalized ads.

You can disable cookies in your browser, but this may affect Site functionality. For more details, contact us at support@1voice.ai.

This Privacy Policy ensures compliance with global data protection laws and provides transparency about how 1Voice handles user data, including data processed by our AI Voice Assistant.